Shipping
Homewares
We offer a flat rate shipping cost of $15.00 to the North Island and South Island on homeware items only (excludes furniture and oversize or overweight items).
Our flat rate shipping costs have been created to benefit customers purchasing multiple items. If you would like to purchase only one or two small items from our website please contact us as we would be happy to create a custom shipping rate for you. Please note that we may have to contact you for an extra delivery charge if you place an order for multiple items which exceeds 3kg.
Oversize and Overweight Items
Due to the variances in the cost of shipping large or heavy items throughout New Zealand we are unable to offer shipping estimates on these items via our website. Please contact us for a shipping quote before purchasing online.
Furniture
Due to the variances in the cost of shipping furniture throughout New Zealand we are unable to offer shipping estimates via our website. Please contact us for an exact shipping quote before purchasing online.
We offer an in-house free local delivery service on full priced furniture items only. (See selected areas below).
Free Delivery on full priced furniture items to the following areas:
Tirau, Matamata, Putaruru.
Deliveries to addresses outside of townships or more than 5km from main highways will be subject to an additional charge of 50c/km. We will contact you after purchase to arrange delivery and invoice any additional delivery charges. Please note that deliveries will only be made on days designated by Paisley House. Please contact us if you would like more information.
Click & Collect
We offer a click & collect option on all items via the website which you are welcome to select. Pickup is the responsibility of the customer. Homeware items and oversize/overweight items will be available for pickup from our Tirau store by arrangement.
Delivery info
Homewares & Oversize/Overweight Items
Once your order has been placed and your payment has been received please allow up to 6 working days for delivery nationwide. Please allow an extra 2 days for rural deliveries.
Furniture
When we provide you with a shipping quote we will also provide a delivery time-frame.
If you choose to use our in-house delivery service we will contact you to arrange delivery.
International shipping
Please email us at hello@paisleyhouse.co.nz for an international shipping quote before placing an order. Customers will be responsible for paying any taxes or duties on their order relevant to the destination country.
Terms and conditions
Please choose items carefully as we are unable to offer refunds or exchanges for change of mind. We will offer a refund for damaged or faulty items if they are reported within 24 hours of receiving the item. To receive a refund the item must be returned in the same condition as they were purchased, unused, and free from any damage by the customer.
We are unable to deliver to PO Box addresses.
Failure to provide the correct shipping address or select the correct shipping option at the checkout may result in termination of the order.
Most items listed on the website are also available for purchase in-store. In the unlikely circumstance that you purchase an item online which has recently been purchased in-store, and is therefore unavailable, you will be notified and refunded the full amount.